We are at Aladawy Security Systems Company pay attention to the satisfaction and happiness of our customers, and we strive to provide high-quality products and excellent customer service. However, if you are not satisfied with your product or would like a refund, we offer an easy and flexible return policy to meet your needs.
The return policy includes the following points:
- Return period: You can request to return products within 14 days from the date of purchase. After this period, return requests will not be accepted.
- Return Terms: The product must be in its original, unused condition and must be in the same condition as it was received, including original packaging and accessories. Any product that shows signs of use or damage will not be eligible for a return.
- Return Process: To request a return, please contact our Customer Service and submit a return request. Necessary instructions will be provided on how to return the product and process the return request.
- Return Processing Time : Return processing time: Return requests are usually processed within 14 days from the date of the invoice. Details of the return notification will be sent to you once the return process is completed.
We hope that you do not need to return the products, but if there is a need to do so, please contact our customer service team and we will be happy to assist you in this regard.
